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Gift Voucher FAQ

 

Offer a Dessus Dessous gift card

It's THE perfect gift to offer!
With the gift cards, you can offer a gift to the person of your choice. He or she will decide what suits better. Choose the amount you want to offer on the dedicated page of our website and fill in the requested information. We can offer 4 different amounts ranging from €50 to €200. The recipient will receive an email with a code to use on our website.

Can I choose to dispatch the gift card via mail at a particular date?

You cannot select a dispatch date for your gift card. Once your payment is registered (on working days from Monday to Friday), the code is directly sent to the recipient. If you wish for the person to receive the code on a particular day, their birthday for example, we therefore advise you to purchase this gift card that day and pay directly via credit card.

Dessus Dessous Hint: You wish to customize your gift and communicate it in an original way?
If you do not wish for the recipient to receive an email, you can use your own email address as the recipient. You will therefore receive the code. Then, for you to decide how to communicate this charming gift in a special way… write it on a lovely card, slide it in a bunch of roses… let your imagination run free.

How to use the gift code that was offered to me?

You're the proud beneficiary of a code that was given to you as a gift, congratulations! We are
delighted to satisfy you! Choose whatever appeals to you on our website, and just enter this code in your shopping basket along your next purchase.

How long is this card available for?

The validity period of the gift card code is 1 year from the date the card was sent.

The item I wish to purchase costs less than the amount offered, how am I to proceed?

If the amount of the selected item is less than the amount of your gift code, you can order again with the remaining balance of this code. The difference will not be reimbursed. But if you have not found the item that suits, Dessus Dessous receives novelties every week! You will definitely find your happiness at one moment. Subscribe to our newsletter, if not already done, you will be updated with all the latest novelties! You can cover the difference between the amount of your gift card and the amount of your command by using any of the payment methods offered on our website.

The item I wish to purchase has a superior value compared to the amount that was offered, how am I to proceed?

Treat yourself! You can cover the difference between the amount of your gift card and the value of the actual item by using any of the payment methods offered on our website.

How am I to proceed if the selected items do not suit?


At Dessus Dessous, upon receipt of your order, you have 15 days in order to proceed to an exchange if the item does not suit. Just follow the standard return instructions. In order to learn more about all returns and exchanges, click here. The amount of your gift card will be refunded as a gift voucher.
Once your return is confirmed, we will directly store this sum to your customer account and you may then directly place a new order.

In my shopping basket, I have typed in the code in the correct box, a message tells me that the code is wrong but I have not used it.  How am I to proceed?

  1. Check that you have typed in correctly the code.
  2. Check that you have typed in the code in the « Gift card » box and not in the « Reduction code » box.
  3. Check that the date of use of your code is not expired (it is valid 1 year from the date the card was sent). 

Need help ?
Our team is here for you! Contact us by e-mail at info@dessus-dessous.fr
or call us at 04 67 71 58 60.