Worldwide delivery

› What are the methods of delivery?
› What are the shipping terms, prices and delivery times?
› What are the shipping times determined/How is my order processed?
› How to track my parcel?
› What if I am not at home to collect the delivery?
› Do I pay taxes on international deliveries?
› What is new after the Brexit?

What are the methods of delivery?

Delivery in metropolitan France

- Shipment to Colissimo shipment hubs or straight to your home (delivery to your mail box). Estimated delivery time: 2-3 days.*
- Delivery via Colissimo straight to your door against signature with insurance. The parcel may be delivered to a relative or neighbour, however your signature is required.
- Express-post via Chrontopost. A signature is required to collect the parcel within 24 hours after the time of shipment.

International deliveries

- Delivery by Colissimo International to pick-up Points (all depending on the country) or to home address.
- Delivery via Fedex to home address

*Caution in case of robbery in your mail box, no compensation is issued. However you may contact your home insurance.

What are the shipping terms, prices and delivery times?

Delivery in metropolitan France

	Method	Time	Detail	Prices
Delivery at pick-up points		48 to 72h*	In pick-up point	FREE For orders over €69 incl. taxes €4,80 for any order under €69 incl. taxes
Home delivery		48 to 72h*	In mail box No signature	FREE For orders over €69 incl. taxes
		48 to 72h*	Delivery against signature, with insurance	€8,50
		24h*	Next day delivery  before 1PM Monday to Saturday	€9,90

International deliveries

NEW ! Colissimo international pick-up Points

Deliveries at pick-up Points by Colissimo/La Poste	Country	Time	Price	FREE DELIVERY on orders over:
	Belgium	48h*	€6,90	€129 incl. taxes
	Germany	3 to 4 days *	€8	€149 incl. taxes
	Luxembourg	48H*
	Netherlands	3 to 6 days *
	Austria	3 days *	€9
	Spain	3 to 6 days *
	Portugal	4 to 7 days *

International Colissimo Home delivery

Home Delivery by Colissimo/La poste	Country	Time	Price
	Belgium	3 to 4 days*	FREE on orders over €129
	Germany	3 to 6 days*	FREE on orders over €149
	Netherlands
	Austria
	Denmark
	Spain
	Estonia
	Guernsey
	Hungary
	Italy
	Ireland
	Jersey
	Latvia
	Lithuania
	Norway
	Poland
	Portugal
	Czech Republic
	Slovakia
	Slovenia
	Sweden
	Switzerland
	Cyprus
	Finland
	Greece
	Iceland
	Malta
	Serbia
	Turkey
	United Kingdom	3 to 4 days* Minimim order value: £135	FREE on orders over €189 incl. taxes
	Australia	5 to 10 days*	From €16
	Canada
	China
	South Korea
	Hong kong
	Japan
	Russia
	Singapore
	Taiwan
	Thailand
	Ukraine
	USA

Overseas Home delivery with Colissimo

Fedex Home Delivery

Home Delivery by Fedex	Country	Time	Price
	Canada	1 to 6 days*	From  €15
	E.U
	Norway
	Switzerland
	USA
	Eastern Europe (Out of E.U)		From €22
	Other Countries	3 to 6 days*	From €24,50

* Please add the shipping time (order processing) to the delivery times.
These delivery times have been determined by our shipping companies. They are based on work days, from Monday to Friday, excluding bank holidays.
During the sales periods and periods of high volume, it is possible that the delivery delay may be slightly longer.  Please kindly acknowledge that we do our best to ship your order as soon as possible and do hope that you will be completely satisfied!

Shipments outside the European Union (excl. Norway):
As an exporter outside the European Union, your orders are charged without VAT by Dessus Dessous. You will have to cover taxes upon delivery of your parcel.

Shipments to Norway:
Dessus-Dessous being VAT-registered in this country, the products are invoiced with VAT (at the rate of 25%) by Dessus-Dessous. At the delivery of the parcel, you will have to pay customs charges corresponding to your country.

Shipment to French Overseas Departments and Territories:
Deliveries to French Overseas Departments and Territories are charged without VAT by Dessus Dessous. You will have to cover specific taxes upon delivery of your parcel.

Note: If you pay by check, your order will be shipped once your check has been cashed.

What are the shipping times determined/How is my order processed?

The shipping delay for each item is determined when you choose the size on our web site.  
Please note that there is a difference between shipping time (time necessary to prepare your order) and delivery time (time required for our transporters to deliver packages).

Please note: We only process to one shipment once your entire order is ready. The shipping date is determined based on the item that will take the longest to ship.

How to track my parcel?

You will receive confirmation via mail communicating your tracking number. You will be redirected to our transporters web site in order to follow up the status of your parcel.
You can also follow your order status under the “Orders” section in your customer account.

What if I am not at home to collect the delivery?

You will receive a note in your mail box informing you that you can pick up your order at your local post office, or in a Chronopost shipment hub in France.

If you do not receive a delivery notice, you may directly refer to the concerned transporter with your tracking number, and ID. 

After a period of 10 days, if you have not collected your order, it will be returned to our office, and our Customer Service will contact you.

Do I pay taxes on international deliveries?

For shipments out of the European Union (excl. Norway) and for French Overseas Departments and Territories:

As an exporter, the items are charged without VAT by Dessus-Dessous. You will have to cover specific taxes upon delivery of your parcel.

What is new after the Brexit?

For shipments to the United Kingdom, please be aware of these changes:

- You will have to pay customs fees upon delivery of your parcel
- Eventually, you will have to pay an extra £12 as presentation fees (on orders over £135)

All these fees will be directly recovered by Parcel Force (More info here)