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Dessus Dessous gift card

The gift card is THE perfect gift to please!
With a gift card, you can offer a gift to the person of your choice. This person will decide what he/she prefers, and what will fit better.

› How to offer a Dessus Dessous gift card?
› Can I choose the date of emailing the gift card?
› How do I know the balance on my gift card?
› How to use the gift code I received?
› What is the valid period of a gift card?
› The item I wish is less expensive than the amount of the gift card. How do I proceed?
› The item I wish is more expensive than the amount of the gift card. How do I proceed?
› What happens if I don't like the items I chose?

How to offer a Dessus Dessous gift card?

Go to Gift Card page and choose the amount you wish to offer: 4 amounts are available: €50, €100, €150 and €200. Add the gift card to the shopping basket and proceed to payment.
Once the order is valid, the recipient will receive an email containing a unique code to use on our website.

>>> Offer a gift card!

Can I choose the date of emailing the gift card?

You cannot choose the date of emailing your gift card. As soon as your payment is valid (from Monday to Friday) the code is automatically sent to the recipient. If you wish for the recipient to receive it on a certain day, on his/her birthday for example, you should therefore place your order on that particular day, and choose a credit card payment
A Dessus Dessous tip
You want to customize your gift card and communicate this code in an original way?
If you do not want your recipient to receive the email, enter your own email address as the recipient. It will then be up to you to choose the original way you want your gift to be received! Add a nice card, place it into a pretty rose bouquet...Let your imagination run wild.

How do I know the balance on my gift card?

To know the balance, simply add an item to your shopping basket and enter the gift card code in the box “Gift Card”. Click on “check gift card” and the remaining balance will appear.

How to use the gift code I received?

You are the happy beneficiary of a gift code. Congratulations! We are happy to satisfy you! To use the gift code, it is very easy. Go shopping on www.dessus-dessous.fr website and add the items you have chosen to your shopping basket. Enter your code in the “Gift card” box and click on “Add gift card”. End the purchase by clicking on “proceed to checkout”. Beware; the gift cards cannot be combined

If your code doesn't work:
            1. Check that you did not make a mistake entering the code.
            2. Check that you entered your gift code in the “gift card” box and not “discount code” box.
            3. Check that your code is still valid (valid 1 year from the day you received it.)

Our team is also there to help. Contact us through our contact page, or phone us at 04 67 71 58 60.

What is the valid period of a gift card?

The gift card is valid 1 year from the day you received it. Don’t wait to treat yourself!

The item I wish is less expensive than the amount of the gift card. How do I proceed?

If the value of the chosen item is less that the amount of your gift card, no problem! You will not lose the balance. You can reorder later using the remaining balance. If you have not yet found what you want, take in to consideration that Dessus Dessous receives novelties every week. You will definitely find your happiness next time! Request our newsletter, if not yet done, you will be informed of all the novelties! Upon placement of your next order, you can pay the difference between the amount of your gift card and the amount of your order by choosing among the different payment methods offered on our website. Note: We cannot refund the balance of your gift card.

The item I wish is more expensive than the amount of the gift card. How do I proceed?

Just enjoy! You can pay the difference between the amount of your gift card and the amount of your order by any payment method offered on our website (credit card, check, bank transfer)

What's happens if I don't like the items I chose?

At Dessus Dessous you have up to 30 days to issue a return from the moment you receive your order for an item that doesn't suit. Just follow the usual return procedure. The amount of your gift card will be refunded as a credit note. Upon its receipt, we will credit your customer account and you can then reorder. You will not have to enter the gift code again.