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30 days to change your mind

You have changed your mind or the size doesn't fit? No worries!
At Dessus Dessous, returns are easy, and free for mainland France.
You have up to 30 days from the date you have received your order, to send back your package.
Even the discount or the sale products are entitled to a return.

› How to return an item?
› How to obtain a free return?
› What are the conditions for a refund?
› How to exchange?
› What are the conditions for a return?
› What to do if my item has a manufacturing defect?
› What is the processing delay time for my return?
› How to follow my return?
› How to modify and cancel an order?

How to return an item?

To return one or several items, nothing simpler. Follow the steps below.

1- Register your package.
Connect to your customer account and go to “my returns” box. Follow the steps to select the items that you wish to return and choose your refund terms.

2 -Print the return label
Click on “print your return label” to receive your label, and print it.
If you have requested a refund without the return label, this option will not be offered.

3- Prepare and ship the package.
IMPORTANT: the items must be in their original packaging with their labels.
Place the item(s) you return as well as the delivery slip into a package. If you don't have your delivery slip, add a note with your order number and the reason of your return.

Paste your prepaid label on the package * Attention, take care to recover the old label to avoid any mistake from the postal service.
You can then depose your package at your local post office or at the relay point.
Keep the proof of shipping.

NEW! Do not go out of your way to ship your parcel. With the Post Office, you can place your package in your mail box and the mail man will collect it. More information here below: https://www.laposte.fr/particulier/expedition-colissimo/le-service-expedition-retour-en-boite-aux-lettres-comment-ca-marche

*If you don't want to use the prepaid label, present yourself at your local Post Office in order to cover the postage fee. Ssend it to
MCSH
135 Chemin de Cantadù
34400 Lunel
France

My return 

How to obtain a free return?

At Dessus Dessous, you can benefit from a free return in mainland France.
In order to do so, follow the return procedure and request a credit note. The return will be free. Upon its receipt, the amount will be directly stored to your customer account.

There is no free return from a foreign country. You will therefore need to arrange to return the items by your own means.
Upon receipt and after verification of your package, a refund will be directly issued via the same payment method initially used upon placement of your order.

What are the conditions for a refund?

From mainland France, 3 choices of return are available:

  • Credit note: the amount is available on your customer account for a period of 1 year. It can be used for different orders. You will have access to a prepaid label: the return will be free.
  • Refund with prepaid label. A refund will be edited via the means of payment of your choice. A €5 deduction will be withdrawn from the amount to be refunded as participation to the return fee.
  • Refund without prepaid label: The returned items will be refunded in full by the means of payment of your choice.

Outside mainland France, you may request either a credit note or a refund. All returns are at your charge.

How to exchange?

Just follow the return procedure. Once the refund is issued, we invite you to directly place a new order via our website.
For more information about returns, click here
To obtain a free return, click here

What are the conditions for a return?

All items, even discount or sale products are entitled to a return. The lingerie must be returned in perfect condition, never worn, never washed, in its original packaging, with the original labels still attached to the items.
Note that we cannot accept by return:
-For hygiene reasons: all the accessories
-Stockings and tights
-Articles not returned intact in their original packagings.
-Parcels without any identification of sender (order number, name, address…)

You want to return an order for which you had a special offer: gift, offered item...
To obtain a refund for your order, we will require for you to return the item received as a gift from the purchase that you do not wish to keep, except if you place a new order corresponding exactly to the initial offer conditions.
Our “quality department” has the right not to accept the returned products if they are incomplete, damaged, worn or dirty.

What to do if my item has a manufacturing defect?

Our shipping department systematically checks all shipped items. Despite this control, it may exceptionally occur that an item has a quality defect. In this case, contact our customer service by phone at 0467715860 or send a message through our contact page, indicating your order number and the nature of the defect.

What is the processing delay time for my return?

The processing time is 72 hours upon receipt of your package at our warehouse (except in special operation periods)
However during the sales period or bank holidays, it may occur that your package will arrive later than usual or that the processing of your return maybe slightly delayed. Don't worry!
Yet if you don't hear from us within 15 days once you have shipped your return package, please feel free to phone us at 0467715860 or to send us a message through our contact page.

How to follow my return?

Once we receive your package, and have checked it, we will proceed to its refund. You will receive an email from our customer service confirming that we are proceeding with the refund. Check your email inbox.

When you ship using a prepaid label, you have a tracking number.
To track this parcel, copy and paste the tracking number on the Laposte.fr website.

How to modify and cancel an order?

You ordered an item by mistake? You wish to modify or cancel your order? No worries, contact us via our contact page or phone us at 04 67 71 58 60 and we will process with your request.