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Reward points

› How to be part of the Dessus Dessous rewards program?

› How do I earn reward points?

› When will my reward points be credited on my personal account ?

› How do I use my reward points?

› How long are my reward points valid?

› I have exceeded the threshold of 250 points, what options do i have?

› How to obtain my reward points balance

› In case of return and credit request, will I keep the reward points accumulated when placing the order in question?

› What are the conditions of use?


› How to be part of the Dessus Dessous rewards program?

Since May 12, 2019 All you have to do is create a customer account and place an order on the website www.dessus-dessous.com

› How do I earn reward points?

Every euro spent* = 1 reward point
*excluding tax and delivery costs

› When will my reward points be credited on my personal account ?

Your points will be credited 30 days after your order has been shipped.

› How do I use my reward points?

As soon as the 250 points threshold is reached on your customer account,you will be able to redeem your discount when paying for your next order.

You will be able to use the amount of your reward points as payment method, in addition to the other payment methods offered.
You can combine reward points and promotional codes for the same order

› How long are my reward points valid?

  • Points acquired during a year are valid for 1 year from the date of their acquisition.
  • You will be able to subscribe to email notifications updating your reward points and alerting you when your rewards points expire in the "Reward points" section of your account.
  • It would be a shame to lose your points! 1 month before your points expire, you will receive an email inviting you to use it.

› I have exceeded the threshold of 250 points, what options do i have?

As soon as you have accumulated 250 rewards points, when you place your order and choose a payment method in the checkout, you can either use your € advantage or save your points for a future purchase.

› How to obtain my reward points balance

You can check the amount of your reward points at any time in "my account" under "rewards points".

In case of return and credit request, will I keep the reward points accumulated when placing the order in question?

When you request a credit note, you will keep the reward points corresponding to this credit note.
In the event of a refund request, your rewards points will be deducted from the amount of points accumulated during the validation of the initial order.

› What are the conditions of use?

  • You can earn reward points on all items.
  • Reward points cannot be refunded or exchanged.
  • Any order paid with a credit note will not generate new reward points.
  • Reward points are valid for 1 year from their date of issue.
  • Once the validity date of the reward points has expired, they cannot be claimed.
  • Orders placed before May 12, 2019 do not allow you to accumulate reward points.


For any request for information about our rewards program, do not hesitate to contact us by e-mail at info@dessus-dessous.fr or call us on +33 04 67 71 58 60