Close
Customer Customer : +33 (0)4 67 71 58 60 
Customer service is open :
Monday to Friday 9AM to 5PM.
 Contact us by mail

You have no items in your shopping cart.

Amount = €0.00

Worldwide shipping

› What are the delivery methods?
› What are the shipping terms, prices and delivery delays?
› What are the shipping delays/ order preparation?
› How to follow my parcel?
› What happens if I am absent during delivery?
› Do I have to pay taxes for deliveries abroad?

*Caution in case of robbery in your mail box, no compensation is issued. However you may contact your home insurance.

International deliveries, you can choose between:

- Delivery by Colissimo International to Relay Points (all depending on the country) or to home address.
- Delivery via Fedex to home address

What are the shipping terms, prices and delivery delays?

Delivery in Metropolitan France

 

Method

Délay

Detail

Prices

Delivery to Relay Points (+logo)

So Colissimo

48 à 72H*

In Relay Points

FREE
For orders over €59
€4,80 for any order under €59

 

Home Delivery (+logo)

Basic Colissimo

48 à 72H*

In mail box
No signature

€6,50

Colissimo with tracking

48 à 72H*

Delivery against signature, with insurance

€8,50

Chronopost

24H*

Next day delivery  before 1PM Monday to Saturday

€11

International Deliveries to Relay Points

NEW ! Colissimo International Relay Points

Deliveries to Relay Points by
So Colissimo / La Poste

Country

Delay

Price

FREE DELIVERY
over

Belgium

48H*

€6,90

€129

Germany

3 à 4 days*

€8

€149

Luxembourg

48H*

Netherlands

5 à 7 days *

United Kingdom

3 à 5 days *

€9

Austria

3 days *

Spain

3 à 6 days *

Portugal

4 à 7 days *

Estonia

6 days *

€9,90

Latvia

5 à 6 days *

Lithuania

5 à 6 days *

International Colissimo Home delivery

Home Delivery by Colissimo International

 

Country

Delay

Price

Germany

3 à 4 days*

€8,90

Belgium

Luxembourg

Netherlands

Austria

3 à 6 days*

€9,90

Denmark

Spain

Estonia

Great Britain

Guernesey

Hungary

Italy

Irelande

Jersey

Latvia

Lithuania

Norway

Poland

Portugal

Tchekoslovakia

Slovakia

Slovénia

Sweden

Switzerland

Cyprus

4 à 6 days*

€11,90

Finland

Greece

Island

Malta

Serbia

Turkey

Australia

5 à 10 days*

€16

Canada

China

Soth Korea

Hongkong

Japan

Russia

Singapur

Taiwan

Thaïland

Ukrain

USA

Overseas Colissimo Home delivery

Home delivery by
Colissimo

Country

Delay

Price

Guadeloupe,

5 à 10 days*

€11,50

French Guyana

Martinique

Mayotte

Saint Pierre and Miquelon

St Barthelemy

Saint Marteen (French)

Réunion

New Calédonia

€13,30

French Polynesie

Wallis and Futuna

Fedex Home Delivery

Home Delivery by Fedex (+logo)

Country

Delay

Price

Canada

1 à 6 days*

From  €15

E.U

Norway

Switzerland

USA

Eastern Europe (Out of E.U)

From €22

Other Countries

3 à 6 days*

From €24,50

*To these delivery delays, please add the shipping delay (Time to prepare your order).
These delivery delays have been determined by our shipping companies. They are based on working days, from Monday to Friday, excluding bank holidays.
During the sales periods and due to an important number of orders, it is possible that the delivery delay may be slightly extended.  Please kindly acknowledge that we do our best to ship your order as soon as possible and do hope that it will give you entire satisfaction!

For shipments outside the European Union:
As an exporter outside the European Union, your orders are charged without VAT by Dessus Dessous (20% saving). You will have to cover taxes upon delivery of your parcel.

Shipment to French Overseas Departments and Territories :
Deliveries to French Overseas Departments and Territories are charged without VAT by Dessus Dessous (20% saving). You will have to cover specific taxes upon delivery of your parcel.

Caution : If you pay by check, your order will be shipped once your check has been cashed.

What are the shipping delays /order preparation?

The shipping delay for each item is determined when you choose the size on our web site.  
Please make the difference between Shipping delay (time necessary to prepare your order) and Delivery delay (time required for our transporters to deliver packages).

Please note: We only process to one shipment once your entire order is ready. It is the longest shipping date announced  that indicates when your order should be shipped.

How to follow my parcel?

You will receive confirmation via mail communicating your tracking number. You will be redirected to our transporters web site in order to follow up the status of your parcel.
You can also follow your order status within the « Orders » section on your customer account.

What happens if I am absent during delivery?

You will receive a note in your mail box in order for you to pick up your order in your local post office, or in a Chronopost relay point in France.

If you do not receive a notice of passage, you may directly refer to the concerned transporter with your tracking number, and ID.

After a period of 10 days, if you have not collected your order, it will be returned to our office, and our Customer Service will contact you.

Do I have to pay taxes for deliveries abroad?

For shipments out of the European Union and for French Overseas Departments and Territories:

As an exporter outside the European Union or to the French Overseas Departments or Territories, the items are charged without VAT by Dessus-Dessous (20% saving).

 You will have to cover specific taxes upon delivery of your parcel.