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Customer service is open:
Monday to Friday 9AM to 5PM.
 Contact us by mail

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Worldwide shipping

› What are the methods of delivery?
› What are the shipping terms, prices and delivery times?
› What are the shipping times determined/How is my order processed?
How to track my parcel?
What if I am not at home to collect the delivery?
Do I pay taxes on international deliveries?

*Caution in case of robbery in your mail box, no compensation is issued. However you may contact your home insurance.

What are the methods of delivery?

Delivery in metropolitan France

- Shipment to Colissimo shipment hubs or straight to your home (delivery to your mail box). Estimated delivery time: 2-3 days.*
- Delivery via Colissimo straight to your door against signature with insurance. The parcel may be delivered to a relative or neighbour, however your signature is required.
- Express-post via Chrontopost. A signature is required to collect the parcel within 24 hours after the time of shipment.

International deliveries

- Delivery by Colissimo International to pick-up Points (all depending on the country) or to home address.
- Delivery via Fedex to home address

What are the shipping terms, prices and delivery times?

Delivery in metropolitan France

 

Method

Time

Detail

Prices

Delivery at pick-up points

48 to 72h*

In pick-up point

FREE
For orders over €59
€4,80 for any order under €59

 

Home delivery

48 to 72h*

In mail box
No signature

€6,50

48 to 72h*

Delivery against signature, with insurance

€8,50

24h*

Next day delivery  before 1PM Monday to Saturday

€11

International deliveries

NEW ! Colissimo international pick-up Points

Deliveries at pick-up Points by
Colissimo/La Poste

Country

Time

Price

FREE DELIVERY
on purchases over:

Belgium

48h*

€6,90

€129

Germany

3 to 4 days*

€8

€149

Luxembourg

48H*

Netherlands

5 to 7 days *

United Kingdom

3 to 5 days *

€9

Austria

3 days *

Spain

3 to 6 days *

Portugal

4 to 7 days *

Estonia

6 days *

€9,90

Latvia

5 to 6 days *

Lithuania

5 to 6 days *

International Colissimo Home delivery

Home Delivery by Colissimo/La poste

 

Country

Time

Price

Germany

3 to 4 days*

€8,90

Belgium

Luxembourg

Netherlands

Austria

3 to 6 days*

€9,90

Denmark

Spain

Estonia

Great Britain

Guernsey

Hungary

Italy

Ireland

Jersey

Latvia

Lithuania

Norway

Poland

Portugal

Czech Republic

Slovakia

Slovenia

Sweden

Switzerland

Cyprus

4 to 6 days*

€11,90

Finland

Greece

Iceland

Malta

Serbia

Turkey

Australia

5 to 10 days*

€16

Canada

China

South Korea

Hong kong

Japan

Russia

Singapore

Taiwan

Thailand

Ukraine

USA

Overseas Home delivery with Colissimo

Home delivery by
Colissimo


Country

Time

Price

Guadeloupe,

5 to 10 days*

€11,50

French Guyana

Martinique

Mayotte

Saint Pierre and Miquelon

St Barthelemy

Saint Marteen (French)

Réunion

New Calédonia

€13,30

French Polynesie

Wallis and Futuna

Fedex Home Delivery

Home Delivery by Fedex

Country

Time

Price

Canada

1 to 6 days*

From  €15

E.U

Norway

Switzerland

USA

Eastern Europe (Out of E.U)

From €22

Other Countries

3 to 6 days*

From €24,50

* Please add the shipping time (order processing) to the delivery times.
These delivery times have been determined by our shipping companies. They are based on work days, from Monday to Friday, excluding bank holidays.
During the sales periods and periods of high volume, it is possible that the delivery delay may be slightly longer.  Please kindly acknowledge that we do our best to ship your order as soon as possible and do hope that you will be completely satisfied!

For shipments outside the European Union:
As an exporter outside the European Union, your orders are charged without VAT by Dessus Dessous (20% off). You will have to cover taxes upon delivery of your parcel.

Shipment to French Overseas Departments and Territories:
Deliveries to French Overseas Departments and Territories are charged without VAT by Dessus Dessous (20% off). You will have to cover specific taxes upon delivery of your parcel.

Note: If you pay by check, your order will be shipped once your check has been cashed.

What are the shipping times determined/How is my order processed?

The shipping delay for each item is determined when you choose the size on our web site.  
Please note that there is a difference between shipping time (time necessary to prepare your order) and delivery time (time required for our transporters to deliver packages).

Please note: We only process to one shipment once your entire order is ready. The shipping date is determined based on the item that will take the longest to ship.

How to track my parcel?

You will receive confirmation via mail communicating your tracking number. You will be redirected to our transporters web site in order to follow up the status of your parcel.
You can also follow your order status under the “Orders” section in your customer account.

What if I am not at home to collect the delivery?

You will receive a note in your mail box informing you that you can pick up your order at your local post office, or in a Chronopost shipment hub in France.

If you do not receive a delivery notice, you may directly refer to the concerned transporter with your tracking number, and ID. 

After a period of 10 days, if you have not collected your order, it will be returned to our office, and our Customer Service will contact you.

Do I pay taxes on international deliveries?

For shipments out of the European Union and for French Overseas Departments and Territories:

As an exporter outside the European Union or to the French Overseas Departments or Territories, the items are charged without VAT by Dessus-Dessous (20% off).

 You will have to cover specific taxes upon delivery of your parcel.